As a Canon Cinema Lens Service Partner, AbelCine joins Canon's existing factory service facility network in providing comprehensive service and support to users of Canon's EF- and PL-mount Cinema Lenses. AbelCine will be authorized to provide warranty repair, non-warranty repair, and preventative maintenance on the full line of Canon EF- and PL-mount Cinema Lenses.
In order to qualify for authorization and participation in this new partner program, AbelCine met stringent requirements set by Canon U.S.A., Inc. with regard to service environments, installed tooling and the technical expertise of its staff. AbelCine will participate in ongoing staff training by Canon Technical Engineers, and regular calibration of all tooling and equipment will be done to help ensure the highest level of technical support is provided to Canon customers.
"Canon prides itself on providing first-class service and customer support for professional clients. We understand that our commitment to our loyal customers only begins at the point of sale. Our new Cinema Lens Service Partner program looks to identify and align us with those organizations that match our own commitment to service and reliability. We are happy to welcome AbelCine as our first partner in this new program," stated Yuichi Ishizuka, executive vice president and general manager, Imaging Technologies & Communications Group, Canon U.S.A.
"Since optics are such an integral component of the motion picture process, we believe that providing the highest level of optical service is one of the most important ways to support our customers," stated Rich Abel, vice president and chief operating officer of AbelCine. "We're impressed with the level of commitment Canon has made to servicing their Cinema EOS customers, and proud to be a Cinema Lens Service Partner."
AbelCine technicians will be qualified to perform detailed function checks on all Canon Cinema prime and zoom lenses, including diagnosis of issues, as well as lens disassembly, maintenance, adjustment and cleaning.
AbelCine's NYC location will begin offering Canon Cinema Lens Service to end-users in the fourth quarter of 2013. The Burbank, CA location will begin offering the service in Q2 2014.